Trustroller is committed to maintaining transparent, fair, and customer-friendly billing practices. This Refund Policy explains the circumstances under which refunds may be requested and approved. Trustroller operates as a subscription-based review and reputation management platform, and all payments are governed by the conditions outlined in this policy. By purchasing any paid service, users and businesses acknowledge that they have read, understood, and agreed to this Refund Policy in full. This policy is designed to protect both customers and the platform from misuse, misunderstandings, and billing disputes.
Trustroller offers a limited refund option for eligible subscriptions requested within fourteen (14) days from the original purchase date. This 14-day period is intended to allow customers sufficient time to evaluate the platform’s features, functionality, and suitability for their needs. Refund requests submitted after the expiration of the 14-day window will not be considered under any circumstances. The refund window begins immediately upon successful payment confirmation.
Refund eligibility applies strictly to first-time subscriptions only. Renewals, recurring billing cycles, reactivations, or previously refunded accounts are not eligible for additional refunds. This limitation ensures fair access to the refund policy while preventing repeated abuse of trial usage through refund requests. Trustroller reserves the right to verify account history before approving any refund.
The 14-day refund policy does not apply to plan upgrades, add-ons, promotional offers, discounted plans, usage-based services, custom services, or third-party integrations. Fees related to domain verification, API access, premium widgets, or custom implementations are non-refundable once activated. Users acknowledge that excluded services are clearly identified at the time of purchase.
Refunds are subject to review and approval by Trustroller. Refund requests may be denied if excessive platform usage is detected during the 14-day period, including abuse of premium features, data scraping, manipulation attempts, or policy violations. Trustroller evaluates refund requests fairly and reserves the right to make final determinations.
Accounts requesting refunds must be in full compliance with Trustroller’s Terms of Use, Business Terms, Company Guidelines, and applicable laws. Any violation, including fake review activity, abusive behavior, or misuse of platform tools, automatically disqualifies the account from refund eligibility, regardless of the refund request timing.
Refund requests must be submitted through official Trustroller support channels. Requests submitted via unauthorized methods, third-party payment disputes, or chargebacks may result in refund denial and account suspension. Users must provide accurate account details, transaction information, and a valid reason for the request.
Upon receiving a refund request, Trustroller conducts an internal review that may include account activity analysis, feature usage assessment, and compliance verification. This process ensures refunds are granted only where appropriate and helps protect the platform from fraudulent claims. Trustroller may request additional information to complete the review.
Approved refunds are processed using the original payment method. Processing times vary depending on the payment provider, banking institution, and regional regulations. While Trustroller initiates refunds promptly after approval, it is not responsible for delays caused by third-party payment processors.
Trustroller does not offer partial refunds. Refunds, when approved, apply only to the full subscription fee paid during the initial purchase. No credits or prorated refunds are issued for partial usage, unused days, or downgraded plans during the refund period.
Initiating a chargeback instead of submitting a refund request may result in immediate account suspension. Trustroller reserves the right to contest chargebacks where a valid refund policy exists. Excessive or fraudulent chargebacks may permanently restrict access to Trustroller services.
Trustroller actively monitors refund activity to prevent abuse of the refund system. Accounts found repeatedly requesting refunds or attempting to exploit the policy may be permanently restricted. Abuse prevention measures protect platform sustainability and ensure fair access for all users.
Refund amounts are issued in the original transaction currency. Any taxes, processing fees, or conversion charges applied by payment providers or banks are not controlled by Trustroller and may not be refundable. Users are responsible for understanding applicable tax implications.
Once a refund is approved and processed, access to paid features is immediately revoked. Continued use of refunded services is prohibited. Trustroller may retain limited account data as required for legal, security, or record-keeping purposes.
Business accounts are subject to the same 14-day refund limitations. Refund approval does not imply dissatisfaction acknowledgment or service failure. Businesses remain responsible for compliance with consumer protection and advertising regulations independent of refund status.
Subscriptions canceled after the 14-day refund window remain active until the end of the billing cycle. No refunds or credits are issued for cancellations outside the eligible period. Continued use after the refund window constitutes acceptance of non-refundable billing terms.
This Refund Policy is intended to align with Trustroller’s Terms of Use, Business Terms, and Company Guidelines. In the event of any inconsistency, the provision that offers greater protection to the platform shall prevail to the maximum extent permitted by law.
Trustroller reserves the right to update or modify this Refund Policy at any time to reflect changes in business operations, legal requirements, or payment practices. Updated versions will be published on the platform and apply prospectively.
This Refund Policy is governed by applicable laws without regard to conflict-of-law principles. Users agree that refund-related disputes shall be resolved in accordance with Trustroller’s dispute resolution provisions.
By purchasing any paid service from Trustroller, users and businesses confirm that they understand and accept this Refund Policy, including the fourteen (14) day refund limitation. Continued use of the platform constitutes full agreement with these terms.